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  • Terms and Conditions | Incensum Fragrances

    Incensum Fragrances Shop Policies & Terms Last Updated: January 05, 2025 Please review the following Terms and Policies (hereinafter referred to as the “Terms”). Your use of, and purchase from, incensumfragrances.com and Incensum Fragrances (hereinafter referred to as the “Site” and the “Seller,” respectively) are subject to these Terms. By purchasing a product from the Seller, you are subject to the Terms. THESE TERMS INCLUDE A DISPUTE RESOLUTION CLAUSE FOR ARBITRATION. ARBITRATION PROVIDES YOU WITH LESS DISCOVERY AND APPELLATE REVIEW OPTIONS THAN YOU WOULD BE ENTITLED TO IN COURT. YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL. YOU CAN LEARN MORE IN SECTION 12. PLEASE REVIEW IT CAREFULLY AND IN ITS ENTIRETY. 1. YOUR CONSENT a. When you purchase from the Seller, you agree that you have read, understood, and consented to the Terms. If you have any questions, please contact us at info@incensumfragrances.com . b. You must be at least 18 years old and be able to consent to the Terms. If you are under the age of 18, or you do not agree with the Terms as stated herein, please STOP now and do not purchase from the Seller. By purchasing, you agree to the Terms as stated herein, regardless of whether or not you have read the Terms. 2. DISCLAIMER a. This Site and anything purchased from the Site and/or the Seller are provided on an “as is” basis and without warranties of any kind, neither express or implied, to the extent permitted by law. b. The Site and the Seller disclaims implied warranties of merchantability and fitness for a particular purpose. c. The Site and the Seller disclaims that your use of the Site will be error-free. d. Although the Seller does their best to provide helpful, accurate, and complete information, it does not warrant or guarantee, or make a representation of any kind, regarding the accuracy or reliability of information available on the Site. e. Your use and/or purchase of products from the Site and/or Seller are at your own risk. The Site and Seller are not liable to you or any other person or entity for any loss (direct or indirect), damages of any kind (i.e., direct, consequential, punitive, special, etc.), injuries, lawsuits, or harm experienced as a result of any products purchased from the Site and/or Seller. 3. MERCHANDISE INFORMATION a. Merchandise on the Site may not always be exactly as it appears. Merchandise is not always guaranteed to be in stock, as we may be running low. While we have tried to accurately depict the colors/images/texture/design of the products, the actual colors/images/texture/design may appear differently in person. Hand-crafted end products and hand-crafted elements of our products (such as bottle cap decorations) are hand-made by real people, which means they may all turn out differently, uniquely and with imperfections. 4. PRICES Prices are subject to change without notice. We reserve the right to modify, change, or alter our prices at any time. We are not liable to you for any price change. 5. TRANSACTIONS a. The Site and Seller reserve the right to refuse or cancel any order, including for pricing errors, at any time. b. We reserve the right to limit the number of items you can purchase. c. We reserve the right to prohibit the purchase of items for resale or distribution. d. By purchasing from the Site and/or Seller, you warrant and represent you have the right to use the payment method, account, and/or credit card(s) being used to purchase the items. 6. REFUND & RETURN POLICY a. Due to the nature of the products being sold, we do not accept refunds, returns or exchanges of any kind. All purchases are final. 7. DAMAGES & SHIPPING ISSUES a. If an item arrives damaged, you must notify us in writing at info@incensumfragrances.com within 7 days of receiving the item and provide us with your order number and/or receipt. b. If you have received notification that an item has been delivered to your shipping address but you have not received the item, you must notify us in writing at info@incensumfragrances.com within 7 days to notify us of the issue. You must also contact the mail carrier responsible for delivering the item to resolve the issue with the carrier. We are not responsible for the carrier’s failure to deliver the item. 8. CANCELLATION POLICY a. Incensum Fragrances accepts cancellations within 2 days of purchase placing an order. In order to cancel within that time frame, please email us at info@incensumfragrances.com . 9. SHIPPING POLICY a. We aim to ship your products within 2 weeks from the time of your purchase. 10. NO CLAIMS MADE REGARDING RESULTS: a. The Site and the Seller do not guarantee, warranty or mean to imply in any way that you will achieve a certain result, cure, positive outcome, or experience as a result of use or purchase of our products. 11. INTELLECTUAL PROPERTY a. The Site and/or the Seller own the intellectual property rights to the design, name(s), and creation of the products purchased on the Site and from the Seller. You are not authorized to resell or distribute the Seller’s items in any way. If you are interested in becoming a distributor of the Seller’s products, please contact us at info@incensumfragrances.com . 12. ARBITRATION CLAUSE: a. If you have any complaint or should any issue arise in the use of the Site or the Seller’s products, please contact us directly first by emailing us at info@incensumfragrances.com . b. If we are unable to amicably resolve your dispute in that manner, you agree that you and the Seller shall submit your dispute to binding arbitration with the American Arbitration Association , before an arbitrator that is mutually agreed upon, in accordance with the American Arbitration Association’s (“AAA”) rules . c. By agreeing to this clause, you hereby agree and understand that you’re waiving your right to a jury trial in court, which would otherwise be available to you if not for this Arbitration Clause. Should any arbitration hearing need to be held, it shall be held within 25 miles of Calabasas, California. d. If the arbitrator issues an award and a judgment is made, the judgment will be binding and will be entered in court in the State of California. The only award that can be issued to you is a refund of any payment made to Incensum Fragrances for the applicable Product. You are not permitted to seek additional damages, including consequential, special, or punitive damages. 13. Consent to Governing Law: a. The Terms, and any dispute arising out of it, shall be governed by the laws of the State of California. 14. Consent to Jurisdiction: a. You hereby irrevocably consent to the exclusive jurisdiction and venue of any Federal Court in the United States District Court for the District of California or a state court located within the State of California in connection with any matter arising out of the Terms and/or your purchase from the Site and/or the Seller. 15. Consent to Service: a. You hereby irrevocably agree that process may be served on you in any manner authorized by the Laws of the State of California for such persons, and you waive any objection which you might otherwise have to service of process under the laws of the State of California. 16. Defense & Indemnification a. You shall, at all times, indemnify, defend, and hold harmless the Site, the Seller, and all of our shareholders, officers, members, affiliates, contractors, subcontractors, directors, assignees, employees, and licensees from and against all losses, damages, injuries, delays, deaths, lost profits, and expenses arising out of any proceeding (a) brought by either a third-party or by the Site and/or the Seller; (b) arising out of your breach of your obligations, representations, warranties, or covenants under the Terms; and (c) arising out of any alleged breach or negligence said to have been committed by you. 17. Termination of Your Use a. At our sole discretion, we are permitted to terminate your use or access to the Site and/or the products if you abuse, violate, or breach any of the Terms. 18. Entire Agreement a. The Terms constitute the entire agreement between you, the Site, and/or the Seller with respect to the Site and/or the products, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to the Site and the products. 19. Severability a. The provisions of the Terms are severable, and the invalidity or unenforceability of any provision shall not affect the validity and enforceability of any other provision herein. If any paragraph, section, subsection, sentence, or clause of the Terms are rendered illegal, invalid, or unenforceable, such illegality, invalidity, or unenforceability shall have no effect on the Terms as a whole or on any other paragraph, section, subsection, sentence, or clause herein. 20. Contact a. Should you have any questions about the Site or the products, please contact us at info@incensumfragrances.com .

  • Terms and Conditions | Incensum Fragrances

    Incensum Fragrances Terms and Conditions Last Updated: May 20, 2017 Incensum Fragrances provides all content, products and services available on this website to you, the user, subject to the following terms and conditions By accessing and using this website you, the user, agree and accept to be to bound to the terms and conditions of this agreement. If you do not agree to abide to these terms and conditions please exit and discontinue use of this website. 1. General This website is operated by Incensum Fragrances. Throughout the site and related site content such as email messages, the terms “we ”, “us ” and “our ” may be used to refer to the Incensum Fragrances brand as the operating entity. Incensum Fragrances reserves the right to update or change the terms and conditions, terms of sale or privacy policy at any time. It is your responsibility as the user to check for updates or changes to these terms provided on this website through the respective pages. Your continued use of this website is subject to the acceptance of any updates applied to the terms and policies. 2. Accuracy of Information The information provided on this website, including promotions and email content as related to this website, has been thoughtfully researched and compiled by Incensum Fragrances. It is the intent of Incensum Fragrances to present information that is true to the best of our knowledge but is not guaranteed to be accurate. "Creative Content ", depictions and statements contained on this website other than product information, terms and conditions, terms of sale and privacy policies, are intended for artistic and entertainment value. They are not meant to be presented as or used for academic level purposes, nor are they intended to offend any persons or parties based on race, ethnicity, age, gender, religion or sexual orientation. Incensum Fragrances reserves the right to take liberties with this information presented for creative expression. Incensum Fragrances seeks to be accurate when describing products, sales processes or shipping services however information, item descriptions or other content on this website is not guaranteed by Incensum Fragrances to be accurate, current, or complete. This website may contain technical flaws, typographical errors or unintended omissions. For any questions regarding products, processes, terms of sales or shipping services it is the responsibility of the user to contact Incensum Fragrances at will to seek information. Incensum Fragrances reserves the right to modify the contents and information of this site at any time, but are under no obligation to make any updates to the content and information contained within this site. 3. Copyrights The Incensum Fragrances website and all content contained within this website is copyrighted by Incensum Fragrances. All content including intellectual property of any nature, whether registered or unregistered, including any designs, images, videos, logos, illustrations, literary works, products and any other materials created by Incensum Fragrances are the property of Incensum Fragrances and may not be reproduced, resold, modified, published or distributed. 4. Data & Privacy The Incensum Fragrances Privacy Policy governs the use of any personal information that is provided to or collected by Incensum Fragrances through the use of this website. The Incensum Fragrances website is not intended for use by minors. By agreeing to our terms and conditions and engaging in the use of our website you are agreeing that you are 18 years of age or older. Incensum Fragrances does not knowingly collect or solicit information from persons under the age 18 (including those under the age of 13). In conjunction with the Incensum Fragrances’ Privacy Policy, you, the user, agree that Incensum Fragrances may retain any transmissions or communications between you and Incensum Fragrances through our website or through email correspondences to Incensum Fragrances and may disclose such data if deemed necessary to enforce these terms and conditions, in response to any litigation, to protect the rights, security or safety of Incensum Fragrances, any of its’ personnel or it’s users or if required to do so by law. 5. General Terms of Sale Incensum Fragrances, upon acceptance of an order placed by you, the customer, will supply the products and services specified in the order confirmation, in accordance with the terms and conditions of this agreement. The details of the sale (e.g. quantity, price, and product specifications) shall be set forth in the relevant order confirmation. These terms and conditions of sale (“Agreement ”) are applicable to any order placed with and accepted by Incensum Fragrances. The products, also referred to as goods, supplied by Incensum Fragrances which are subject to the terms and conditions set forth here-within include but are not limited to any fragrance products or any other products produced by or branded as "Incensum Fragrances ". 6. Refusal of Services or Sales Incensum Fragrances reserves the right to refuse service to any parties at any point in time that are in violation or appear to be in violation of the "use restrictions and prohibitions " or "agreement of products and services for personal use ", including any transactions that appear to be made by parties that are vendors, dealers, resellers or distributors. Incensum Fragrances is currently only able to accept orders in which transactions are based in the United States. If you, the user, attempt to make a purchase outside the United States region your transaction including any attempted payment transaction may be blocked, refused or unaccepted. 7. Availability and Limitations of Products Incensum Fragrances reserves the right to limit the quantities of products being sold per product, per order, per person, per billing information or per delivery location. All products offered by Incensum Fragrances are subject to availability. 8. Pricing, Payment & Taxes The products sold through our online store are in United States dollars. All products being shipped to a California address are subject to sales tax at the current tax rate. Purchases shipped to an address outside of California are not subject to sales tax. Sales tax is not included in the product prices and will be added during the checkout process where applicable. Shipping costs are not included in the prices of the products. All shipping costs will be determined during checkout and are based on the shipping service type, the weight of the shipment and the delivery location. Accepted payment forms are major credit cards or "Paypal " payments. Payment is due immediately upon completion of an order confirmation made through our online store. 9. Changes to Products, Pricing or Services Incensum Fragrances reserves the right to modify, suspend or discontinue any products or services at any time. Pricing of products are subject to change at any time without notice. Incensum Fragrances is not liable for any modifications or discontinuations made by our vendors to the materials used in making our products. Incensum Fragrances is not liable for any suspension or discontinuance of services made by our service providers in relation to the operations of Incensum Fragrances. 10. Samples Where a sample of the products is displayed on this website, or provided to and inspected by the user, customer or potential customer, the parties related to this matter accept that such a sample is representative in nature and final product sold may differ slightly as a result of the manufacturing process. 11. Display of Products Incensum Fragrances makes every attempt to display its’ products in an accurate manner including size, design and coloring. Incensum Fragrances is not liable for any inaccuracies of products displayed on this website. Incensum Fragrances reserves the right to take creative liberties with displaying our products in any sections of this website other than our online store pages. Incensum Fragrances does not guarantee the accuracy of the user’s computer monitor color display of our products or website content. If you, the user, have any questions regarding our products it is the responsibility of the user to contact us at will. 12. Agreement of Products and Services for Personal Use The products sold or samples provided by Incensum Fragrances are for the personal use by the user. The user may not use any products sold or provided by Incensum Fragrances for any illegal or unauthorized use. The user may not use the products for commercial resale. Any other commercial use of Incensum Fragrance products is prohibited except where written permission is given by Incensum Fragrances. 13. Accuracy of User Information You, the user, agree to supply account information including billing, shipping and contact information that is accurate, complete and current so that we, Incensum Fragrances, may proceed to process your transactions, fulfill your orders and contact you in a timely manner as needed. Any failure to do so may result in cancellation of orders. 14. Order Processing Incensum Fragrances’ products are made to order by hand. Please allow up to 2 weeks for order processing. This is the time allotted to make your product and put your order together prior to shipping. 15. Returns, Exchanges & Cancellations Due to the nature of products being sold, purchases cannot be returned or exchanged. Incensum Fragrances strongly recommends taking advantage of our sample offerings for any first-time purchases. Incensum Fragrances accepts cancellations within 2 days of purchase. Please contact us to request an order cancellation. Incensum Fragrances reserves the right to cancel any orders at any time without liability. In such cases Incensum Fragrances will not accept or will refund any payments submitted and will make every effort to notify you, the customer, in a timely manner. Please contact us if there are any problems with your product or order and a resolution will be determined on a case by case basis. Please check our F.A.Q. page before contacting us, and if you still have questions or concerns please contact us at info@incensumfragrances.com or through our contact page on this website. 16. Shipping and Delivery Products ordered through the Incensum Fragrances website may only be delivered to locations within the continental United States. Currently Incensum Fragrances is unable to ship to any U.S. territories or countries outside the U.S. Incensum Fragrances offers a flat-rate shipping cost currently at the rate of $5.95 on all orders. All shipments will be shipped via United States Postal Service (USPS) via ground shipping as deemed necessary by USPS due to the restrictions placed on liquids and fragrance products. All shipments, excluding any free-samples in which no payment is collected, will be accompanied by tracking information. All shipments $45 or over will include shipping insurance. Shipping transit time is determined by the delivery location and begins once the courier has taken possession of the shipment. Average ground transit times within the U.S. are 2-8 days, please refer to the respective tracking information for the transit/delivery time specific to your order. Please do not include the allotted 2-week order processing time in the calculated shipping transit time. Please check your orders promptly after they are delivered. If there are any issues or damages to your shipment please file a claim with USPS within 48 hours, as well as contacting us, Incensum Fragrances, at info@incensumfragrances.com for further resolutions to be made if necessary. All resolutions will be determined on a case by case basis. 17. Third-Party Links The Incensum Fragrances website may contain links to third-party websites which are provided as a convenience to the user and are not operated by Incensum Fragrances. Incensum Fragrances is not liable or responsible for the information, content, products and services provided by such third-party websites, nor any damages occurred from such use. All questions or concerns regarding these third-party websites should directed to the operating parties of these website, including referring to the terms and conditions that govern these third-party websites which are in no way connected to Incensum Fragrances. 18. Disclaimer; Limited Liability The contents, products and services provided by this site are on an “as is ” and “as available ” basis without warranty. Incensum Fragrances makes no representations, guarantees or warranties, either expressed or implied, as to this website, or any products or services offered by or sold through Incensum Fragrances. To the fullest extent permissible by applicable law, Incensum Fragrances disclaims all warranties, either expressed or implied, including but not limited to warranties of merchantability and fitness for a particular purpose. Incensum Fragrances does not guarantee or warrant that this website is free from any malware or other destructive material. Incensum Fragrances does not guarantee or warrant that that content and information provided on this website is accurate, up to date and complete. Incensum Fragrances also does not guarantee or warrant that any products or services provided or sold by or through Incensum Fragrances is uninterruptable, free of defects, or that any defects or inaccuracies will be corrected. You, the user, agree that your usage of this website and of the products and services provided, sold by or through Incensum Fragrances is solely at your own risk and that you assume full responsibility for any losses or damages incurred in connection the to the use of this website, the services provided, or the products sold. You agree that Incensum Fragrances is not liable for any personal injury or property damage resulting from the improper handling, modification or misuse of products by you, the user, or any other persons upon delivery by Incensum Fragrances. If, notwithstanding the other provisions of these terms and conditions, Incensum Fragrances is found to be liable to you, the user or customer, for any losses or damages incurred in connection to this website, or the services and products provided by Incensum Fragrances, our liability is strictly limited and shall not exceed the amount you paid for the purchase of the services or products, if any, to Incensum Fragrances. 19. Indemnity You agree to defend, indemnify and hold Incensum Fragrances, our affiliates, partners, licensors, shareholders, suppliers, service providers, contractors, subsidiaries, employees, officers, or directors harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand arising from your use of this site or site content. 20. Use Restrictions and Prohibitions You, the user, are prohibited from using this website, contents, services or products provided in any unlawful manner, to solicit any participation of any illegal activity, in a manner that infringes on the rights of Incensum Fragrances, including intellectual property rights or the rights of others, to submit false or misleading information, to transmit any malicious content that will interfere or attempt to interfere with the operations, proper functioning and security of this website including but not limited to any transactions made on this website or usage by other users, to hack, collect or attempt to collection any personal information on any other users of this website, to exploit this website or any information or services offered by or through this website, to circumvent the security of this website or gain access to any unauthorized sections or features of this website. You, the user, also may not use the contents of this website, services, or products provided to harass or discriminate against any other persons or groups based on race, ethnicity, gender, age, religion or sexual orientation. Incensum Fragrances reserves the right to terminate your usage of this website upon violation of these prohibitions. 21. Termination of Services or Sales In the event that Incensum Fragrances determines that any portion of the terms and conditions have been violated, there is a failure to comply with these terms and conditions or if information transmitted to Incensum Fragrances through our website or through email correspondences to Incensum Fragrances is deemed inappropriate, destructive or violates the security of Incensum Fragrances, actions may result in the termination of service or sales provided by Incensum Fragrances to the user without liability to Incensum Fragrances. 22. Force Majeure Either party shall not be held liable for failure of or delay in performing its obligations under this terms and conditions agreement if such failure or delay is the result of events beyond either parties control such as natural disasters, including earthquake, hurricane, tornado, flooding, or other natural disaster, nuclear attack, or in the case of war, action of foreign enemies on civil affairs, terrorist activities, labor dispute or strike, government imposed sanctions or embargoes, loss or failure of electrical service or utilities that prevents communication or computer access. The non-performing party must make every reasonable attempt to minimize delay of obligation. In the event force majeure exceeds 120 days, either party may terminate the Agreement, repaying the full amount of the purchase within 10 days of termination notice. 23. Severability If any provision of this Agreement is declared void, invalid, or illegal by any governmental, judicial or arbitral authority, the validity or legality of any of the other provisions and of the entire Agreement shall not be affected thereby and the parties shall replace such provision with one as near in substance as possible to the original provision. 24. Governing Law and Jurisdiction The terms and conditions set forth by Incensum Fragrances shall by governed by and construed in accordance with the laws of the State of California. You, the user, agree and consent to the exclusive jurisdiction of the courts of the State of California for all purposes regarding this agreement and further agrees and consents that venue of any action brought hereunder shall be exclusively in the County of Los Angeles. 25. Changes to Terms and Conditions Incensum Fragrances reserves the right to modify, update or replace any portion of these terms and conditions at any time by posting updates and changes on our website which can be viewed here on this page. It is your responsibility as the user, to monitor any changes made to this website, including any changes to these terms and conditions. Your continued use of this website constitutes agreement and acceptance of these changes. 26. Contact Information If you have questions regarding our terms and conditions you can contact us at info@incensumfragrances.com .

  • Terms and Conditions | Incensum Fragrances

    Incensum Fragrances Return & Refund Policy Last Updated: January 5, 2025 Due to the nature of the products being sold, we do not accept refunds, returns, or exchanges of any kind. All purchases are final. Incensum Fragrances accepts cancellations within 2 days of purchase placing an order. In order to cancel within that time frame, please email us at info@incensumfragrances.com . Please check your orders promptly after they are received. Please contact us if there are any problems with your product or order and a resolution will be determined on a case-by-case basis. If an item arrives damaged, you must notify us in writing at info@incensumfragrances.com within 7 days of receiving the item and provide us with your order number and/or receipt. If you have received notification that an item has been delivered to your shipping address but you have not received the item, you must notify us in writing at info@incensumfragrances.com within 7 days to notify us of the issue. You must also contact the mail carrier responsible for delivering the item to resolve the issue with the carrier. We are not responsible for the carrier’s failure to deliver the item. If you have any questions or concerns, or if there is anything we can do to make your experience a more pleasant one, please email us at info@incensumfragrances.com .

  • Incensum Fragrances I Official Website

    . . . . . Discover the Anointed Collection

  • CA Do Not Sell | Incensum Fragrances

    California Do Not Sell My Personal Information Last Updated: June 10, 2021 We do not sell data to third parties.

  • About | Incensum Fragrances

    Home Ancient Origins Art The Art of Perfumery Honoring Ancient Roots In ancient times the experience of nature was imbued in both spiritual and common life. Art was an expression of the divine unveiling itself through the everyday world. Perfumery was one of those arts, which was beautiful as it was centuries ago. By crafting our perfumes with the same natural materials that were used in ancient times, we seek to capture the reverie that our ancestors held for the elements and the soul of the earth. Incensum Fragrances is an avant-garde line of original perfumes crafted by hand and infused with the life force of its primordial elements. The intent of Incensum Fragrances is to reconnect the wearer with the purity and depth of beauty that can only come from the brilliancy of nature itself. Our mission, through these rich scents of nature, is to diffuse the otherworldy essence of the universe, explore the imagination and give it expression in our everyday world. Explore our fragrance line FRAGRANCES FROM THE SUPERNATURAL WORLD We often gaze upon what we believe to be untouched natural beauty, when in fact, it has been carefully cultivated by a seemingly invisible hand. Nature bestows beauty like no other and when the wild is tamed into a refined state, a harmonious commune unfolds between us and these magnificent living works of art. Only through the art of perfumery are we able to get so close to the captivating aromatic essence of plants as to be one with them. The experience of nature has a transformative effect and the molecules that make up a fragrance are the invisible hands cultivating that transformation. The aromatic oils that plants produce are in alignment with the nature of the universe and have a soul of their own. Incensum Fragrances believes that nature exudes a vibrational sense of well-being that synthetic or animal-derived ingredients do not. Incensum Fragrances is a botanical perfume line made of strictly high-quality plant-based ingredients. Thus, these perfumes are super natural. Botanical Artistry Crafting Our Art Artisan Crafted HAND MADE TO ORDER Small Batch Luxury HOW OUR PERFUMES ARE CRAFTED Botanical Ingredients OUR INGREDIENTS

  • Privacy Policy | Incensum Fragrances

    Incensum Fragrances Privacy Policy Last Updated: May 23, 2020 Incensum Fragrances ("we ," "us ," or "our ") respects your privacy and knows that you care about protecting your personal information. This privacy policy identifies what information we collect from you when you use https://www.incensumfragrances.com/ (the "Site ," including all subdomains) and the services made available on it (the "Services") and explains how we may use or share that information. We will only use and share your information as described in this privacy policy. This Site primarily operates as a(n) e-commerce website. This privacy policy applies to information we collect from you on the Site; through the Services; in email, text, and other electronic correspondence; and through any mobile or desktop application through which we may communicate. This privacy policy does not apply to information we collect offline or that any third party collects from you after you follow links on the Site, including any advertising and affiliate links. PLEASE READ THIS PRIVACY POLICY AND OUR TERMS OF USE CAREFULLY. THE TERMS STATED IN THIS PRIVACY POLICY CONSTITUTE A BINDING LEGAL AGREEMENT BETWEEN YOU AND INCENSUM FRAGRANCES. BY USING THIS SITE AND THE RELATED SERVICES, YOU UNCONDITIONALLY AGREE TO BE BOUND BY THE TERMS STATED IN THIS PRIVACY POLICY AND OUR TERMS OF USE, INCLUDING ALL EXCLUSIONS AND LIMITATIONS OF LIABILITY, AND WARRANT THAT YOU HAVE FULL AUTHORITY AND CAPACITY, LEGAL AND OTHERWISE, TO USE THE SERVICES. YOU MAY NOT ACCESS OR USE THIS SITE OR THE SERVICES IF YOU DO NOT AGREE TO ANY PART OF THESE TERMS. WE RESERVE THE RIGHT TO PERIODICALLY MAKE UPDATES TO THIS PRIVACY POLICY AS OUR PRACTICES CHANGE. YOUR CONTINUED USE OF THE SITE AFTER SUCH CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES, SO PLEASE CHECK BACK PERIODICALLY FOR UPDATES. 1. Information We Collect We may collect and use the following types of information from those who use the Site and the Services: Information by which you may be personally identified, such as your name, address, email address, phone number, billing and credit card information, and other information that may not be publicly available ("personal information "). Information about you that does not identify you personally, including, but not limited to, your personal interests, online interactions, viewing data, requests for Services, communications with us and third parties, advertisement interactions, and any other activities when using the Site or the Services. Incensum Fragrances collects users email addresses. Incensum Fragrances collects physical shipping addresses. Information about your transactions using the Site and the Services, including, but not limited to, your purchases and order history. We may combine information you provide us with other information about you that we obtain from your past use of the Site and Services, from our business partners, and from other companies. We may access other information about you collected from third parties, such as social media and marketing companies. We will treat any non-personal information that is combined with personal information as if it were all personal information. a. Automatic Data Collection We collect the following types of information from you as you use the Site through automatic data collection technologies: Log file information commonly collected by host servers when you visit websites, including internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, domain names, landing pages, pages viewed, click counts, and similar information. This information is not connected to personal information and is used for purposes of administering the Site, analyzing trends, tracking visitor activity, and collecting demographic data. Other details regarding your activities on the Site and Services, including your equipment, operating system, software, traffic information, and location data. Our automatic data collection includes the use of the following technologies: Cookies. A "cookie" is a small piece of data that is stored on a visitor's hard drive in order to store information about visitor preferences and activities on the Site. We use this information to optimize the experiences of our visitors. For instance, a cookie can help us identify you when you return to the Site in order to save you time. In the event that our business partners, affiliates, or advertisers on the Site use cookies, we will not have access or control over such cookies. However, any use of cookies will not relate to any personally identifiable information about you. You may also choose to refuse to accept cookies by configuring the appropriate setting on your browser. However, doing so may prevent you from being able to access parts of the Site or Services and may prevent the Site from functioning properly. b. How We Respond to Do Not Track Signals We do not track visitors' activities over time or across third-party websites and therefore do not respond to Do Not Track (DNT) signals. However, many third-party websites track your browsing activities in order to tailor advertisements and other content to your interests. If you do not wish to be tracked in this manner, then you should configure your browser settings appropriately. 2. How We Use Your Information We are the sole owners of information collected from visitors on this Site. We will not sell or rent your information to third parties. We use information collected from you or about you, including personal information, for the following purposes: To administer the Site and enforce our rules and policies. To provide access to Site content and Services to you. To customize Site content and Services according to your preferences. To improve the Site and Services. To research and analyze the usage data, preferences, and trends of our visitors. To diagnose technical or Service-related problems. To maintain security over your information, the Site, and its contents. To fulfill any requests for information, products, or Services. To facilitate transactions you make on the Site or Services, which may include sending payment statements or receipts, or assisting with payment collection. To send you marketing communications, such as information about new products, Services, or specials. To contact you regarding Services we provide you. To contact you regarding changes to this privacy policy. To carry out our responsibilities and enforce any contracts between you and us, including billing and collection rights. For any other use as we may indicate at the time you provide the information. To fulfill any other purpose with your consent. All information collected from visitors of the Site belongs to us, whether or not such information is personal information, information you volunteer, or information passively collected about you. As such, such information may be subject to transfer to a new owner in the event of our bankruptcy, sale, or liquidation. 3. How We Share Your Information We may share personal information and other information that we collect as follows: With our affiliates, including any subsidiaries we now own or later acquire. With our trusted employees, contractors, business partners, service providers, suppliers, vendors, and other third parties that support us, which may include sending you emails on our behalf; analyzing your activities and interactions on the Site in order to make improvements to the Site, Services, and experiences of our visitors; and providing support to the Site, the Services, our operations, or fulfilling your requests. These third parties may only use personal information in order to provide such support and are contractually required to maintain the confidentiality of your information. For example, we may share personal information with credit card processing companies in order to bill visitors for goods or services. With a buyer, successor, or other third party due to a merger, restructuring, reorganization, or other transfer or disposition of Incensum Fragrances or our operations, including, but not limited to, in the event of a sale, bankruptcy, dissolution, or similar proceeding. In such event, we will provide you with prior notification if your information will become subject to a different privacy policy. In response to court orders, subpoenas, or legal processes, such as requests from government regulatory or law enforcement agencies; to defend, pursue, or participate in legal actions or proceedings or exercise a legal right; to take precautions against actual or potential liabilities; to investigate or respond to potential or suspected illegal activities, fraud, or threats to the Site, its visitors, or the property or physical safety of any person; to enforce or investigate violations of our rules or terms of use; or as otherwise permitted or required by law. With those that we so indicate at the time you provide the information. To third parties when we have your consent or when we have parental consent if the visitor is a minor. We may store personal information in locations outside of our direct control; for instance, on servers or databases where the hosting provider is located. Additionally, we may share or sell aggregate information about our visitors that does not personally identify individuals with our partners, affiliates, advertisers, and other third parties without restriction. This information may include personal information that we have changed so that individuals are no longer personally identifiable. We may also share this information with third parties in order to analyze visitor data, activities, and usage of the Site or Services in order to make improvements to the Site, Services, and experiences of our visitors. If you choose to participate in any promotions or similar events through the Site or Services, the rules or terms and conditions for such events may change the way we share your information with third parties. Please review the applicable rules or terms and conditions for all such events in which you participate. 4. Links to Other Websites This Site may contain links to or from other websites. This privacy policy only applies to information collected on this Site, and we are not responsible for other website's privacy practices. Please be aware of when you exit our Site using such links. We encourage you to review the privacy practices of all other websites you reach through links on our Site. 5. Opt-Out Procedures As your privacy is important to us, we provide you with the following procedure(s) for opting out of future communications from us: Email. Send an email to info@incensumfragrances.com explaining the specific communications or privacy practices you want to opt out of. You may also opt out by clicking "unsubscribe," or a similar button, at the bottom of any emails we may send you and then following the online instructions. However, please note that it may not be possible to opt out of certain emails (for example, confirmation emails related to services you have requested). Cookies. In order to opt out of cookies and other tracking technologies, you can configure or disable cookies in your browser settings. However, please note that doing so may cause parts of the Site to function improperly. 6. How to Access and Change Your Information You are responsible for keeping any personal information you provide on the Site current. Please email us at info@incensumfragrances.com to request access to view, correct, or delete information you have provided to us. We will make reasonable efforts to comply with your requests, if possible. If you provided personal information in connection with a specific Service we provide, you may have to update or delete that information by returning to that Service page. Any requests to delete your information are subject to our internal reporting and retention policies as well as any legal obligations that we may have. 7. Notice of California Privacy Rights Pursuant to California Civil Code Section 1798.83, California residents who use our Site may request certain information regarding any disclosure of personal information to third parties for their direct marketing purposes. To make this request, please email us at info@incensumfragrances.com or use the contact information provided below at the end of this policy. Should you choose to email us, please include in the subject line or body of your email the phrase "California Customer Choice Privacy Notice" and specify the personal information you do not wish to be shared with third parties for their direct marketing purposes. Please allow up to thirty (30) days for a response. 8. Security We take the security of your information seriously and have electronic, physical, and administrative safeguards in place that comply with federal regulations for your protection. These security measures seek to protect your information both online and offline from disclosure, alteration, or unauthorized use. However, please keep in mind that no transmission of data over the internet is guaranteed to be completely secure. Third parties may be able to access private communications illegally; for instance, through the use of hacking and viruses. As such, all information you transmit on the Site or Services is at your own risk. We are not responsible for instances where third parties circumvent our security measures without authorization, illegally or otherwise. The information you submit to us is encrypted using Secure Sockets Layer (SSL) data encryption technology and is transmitted securely. You may verify this by locating "https" at the beginning of the address of the webpage or an icon of a closed lock in your browser. The computers and servers we use are also kept in a secure environment behind firewalls. We limit access to your information to those people that need to view it to perform necessary support tasks, including fulfilling your requests. We will promptly notify you in the event that personal information becomes compromised according to our notification procedures outlined below or as otherwise required by applicable law. 9. Children's Privacy This Site does not knowingly collect personal information from children under 13 years of age. If you are under 13 years of age, do not use this Site or provide any personal information to us. We will delete all information that we discover is provided by children under 13 years of age without verification of parental consent. Please email us at info@incensumfragrances.com if you believe we have received personal information from a child aged under 13 and we will use our best efforts to remove such information. 10. Changes to This Privacy Policy We may update this privacy policy at any time. We will post any changes in our privacy practices on this page with the date of the most recent revision indicated next to "Last updated" near the top of the page. If we make significant changes to the way we manage our visitors' personal information, we will notify you by email or by posting prominent notice on our Site. It is your responsibility to ensure we have your current email address and to periodically check this page for any updates. 11. Notification Procedures We reserve the right to determine the most appropriate means of providing you with any notice required or advisable, in our sole discretion, under the terms of this privacy policy or as required by law. We may choose to provide notification by email, physical written notice, posting prominently on the Site, or through other conspicuous means. 12. Cross-Border Data Transfers Your personal information may be processed and transferred to countries other than your own, including, but not limited to, any country in which we operate. Some of these countries may have different laws and practices regarding data protection than your country. By using the Site, you agree to such cross-border transfers of your personal information. 13. Contact Information Your feedback is important to us. To send us your questions, suggestions, or concerns please contact us as follows: Incensum Fragrances P.O. Box # 9174 Calabasas, California 91372 Email: info@incensumfragrances.com

  • Anointed Collection | Incensumfragrances

    Anointed Collection Our "Anointed" collection captures spiritual principals of our vision of the trinity concept: spirit, enlightenment, and heart. Each scent captures an an aspect of light in the heavenly sense, as light is the source of all spiritual elements. Each scent invites the wearer to connect with the sacred essence of their being. Sanctifino Incense Metal Citrus Notes: Galbanum, Clary Sage, Silver Fir Sweet Orange, Siberian Fir, Myrrh, Labdanum Scent Description: Sanctifino invokes the sacred infusion of spirit into matter. It captures the scene of a sacred ritual, the offerings of sweet incense and the light reflecting off the metallic objects that adorn the altar. During sacred ceremonies spirit comes down to earth to commune with those invoking it. It's an uplifting scent of citrus and metallic notes with an ambiance that is semi-sweet and slightly smoky. Sanctifino reflects the axiom of "as above, so below". . . Sapientia Honey Gold Citrus Notes: Mandarin, Tangerine, Yuzu, Petitgrain Bigarade, Plai, Helichrysum, Turmeric, Carnation Absolute, Elemi, Copaiba Balsam Scent Description: Sapientia represents an illuminated state of consciousness symbolized by the light of sun. This scent features subtle golden notes warmed by a honey accord. Plai adds a sense of a divine adventure, the voyage through the unknown, and coalesces with radiant citrus notes to arrive at the glorious state of being enveloped in light. Consciousness manifests from the void of darkness out of the desire to know all things and embarks on a journey of experience to gain wisdom. To know is to be illuminated. Sapientia captures the axiom “let there be light”. . . Sangcrucis Rose Gold Fruity Notes: Rose Grapefruit, Yuzu, Pink Grapefruit, Saffron, Jasmine, Bulgarian Rose, Ylang Ylang, Turmeric, Atlas Cedarwood, Cistus, Himalayan Cedarwood Scent Description: Sangcrucis represents higher consciousness coming into full bloom when it's aligned with the light of heart. This scent features Rose grapefruit which gives off a light and airy quality, the joyfulness of a rose, while Bulgarian rose captures its sharpness. Juicy notes fill the center and base giving it a sumptuous touch, evoking the zeal of the heart, while being elegantly softened by a gold tone. Gold is attributed to spiritual purification, the rose to the heart and the heart to one’s soul. Sangcrucis captures the notion of having a “heart of gold”. . .

  • Discover | Incensum Fragrances

    Halo: Enlightenment Dome : The Celestial Sphere Tower: Heightened Awareness, Seeing from a higher perspective Halo: Represents enlightenment, like a ring of light encircling the sun and often depicted in paintings of saints. Dome : Represents the celestial sphere (the heavens). An architectural feature often seen on churches and star-gazing observatories Tower: An architectural feature which enables one to see from a higher perspective and a wider view-point. This represents the ability to perceive the world from a place of higher awareness/consciousness. Logos : Derived from a Greek word meaning reason. Philosophically it alludes to the reason for being, the nature of existence. The name of the perfume, Sanctifino, is a play on words combining 'sanctify' and the Italian word 'fino' suggesting the state of being refined. These qualities are the process of spiritual evolutio n. Encasement: Pertains to the bottle itself and represents being encapsulated in physical form. The square shape reflects the "four corners of the earth" . Incense Metal Citrus Notes: Galbanum, Clary Sage, Silver Fir Sweet Orange, Siberian Fir, Myrrh, Labdanum Scent Description: Sanctifino invokes the sacred infusion of spirit into matter. It is a call to anoint our earthly forms and reactivate the essence of divinity that is carried within. Sanctifino captures the scent of sacred ritual, the offerings of sweet incense and the metallic objects that adorn the altar. It is also the scent of the cosmos, the celestial heavens. An uplifting scent of citrus and metallic notes with an ambiance that is semi-sweet and slightly smoky. Sanctifino reflects the axiom of "as above, so below". Sanctifino Fine Fragrances meets Fine Jewelry Our "Halo Top" cap decor is hand-crafted from solid brass by a local artisan jeweler. Custom made exclusively for our Sanctifino bottle, this characteristic ornament is truly an original piece of art. The unique design by Incensum Fragrances incorporates esoteric elements that reflects arcane wisdom from centuries of teachings and refined intuition. The bottle starting from the bottom and rising all the way up to the top represents a spiritual journey. The one in which every mystical initiate undergoes where their existence begins with a manifestation into the dense earthly world, continuously works to refine the soul, then progresses in the path of higher consciousness and eventually reaches an enlightened state. Esoteric Elements Encasement: Terrestrial Form Logos: Sanctify & Refine . . Sapientia Fine Fragrances meets Fine Jewelry Our "Phi" cap decor is crafted from gold-plated brass by an international artisan jeweler. The symbolic selection by Incensum Fragrances incorporates esoteric elements that reflects arcane wisdom from centuries of teachings from mystics, philosophers and alchemists alike. The bottle features a "Phi" symbol for the cap decor. The petite-size of the "Phi" symbol reflects the notion that true wisdom is dispersed in humble proportions and its subtleties may even go unnoticed at first glance, yet that wisdom is as valuable as gold. The phi symbol has been attributed as the symbol of Philosophy due to the relation of the name as well as those who studied it. Sapientia is Latin meaning 'wisdom' and 'philosophy '. When we align our consciousness with the nature of the universe it can have an illuminating affect which becomes wisdom. When consciousness is fully illuminated it becomes enlightenment. Esoteric Elements Orb: Represents the world as it is circular. It is wrapped in the words of knowledge and crowned by the symbol of the law of the land. In this case it is wisdom that rules over the world. Orb: The World The Heavens: The Ethereal Realm The Heavens: The realm where consciousness resides in pure form prior to being encapsulated into physical form. Sun: The illuminated state of enlightenment reflects the light of the sun, the light is wisdom. It is the brightness of light that enables one to perceive what would otherwise be obscured. The sun is also said to represent solar consciousness, that is the state when one is awake. To be enlightened is to have one's consciousness fully awake, to be illuminated by the divine. Sun: Illumination Logos: Derived from a Greek word meaning reason. Philosophically it alludes to the reason for being, the nature of existence. The name of the perfume, Sapientia, is a Latin word for Wisdom & Philosophy. Philosophy is a method used to seek wisdom, it spurs one to contemplate the world and question the nature of existence. Logos: Wisdom, Philosophy Phi: Related to the Golden Ratio, the principal that there are cosmic proportions present in the world that renders perfect order which permeates not only the cosmos and earth , yet human nature as well. It is the zero-point source of creation and divine intelligence that has and will always exist. Phi: The Golden Ratio Honey Gold Citrus Notes: Mandarin, Tangerine, Yuzu, Petitgrain Bigarade, Plai, Helichrysum, Turmeric, Carnation Absolute, Elemi, Copaiba Balsam Scent Description: Sapientia represents an illuminated state of consciousness symbolized by the light of sun. This scent features subtle golden notes warmed by a honey accord. Plai adds a sense of an ethereal adventure, the journey through the unknown, and coalesces with radiant citrus notes to arrive at the glorious state of being enveloped in light. Consciousness manifests from the void of darkness out of the desire to know all things and embarks on a flight of experience to gain wisdom. To know is to be illuminated. Sapientia captures the axiom “let there be light”. . . Sangcrucis The bottle features a "Royal Crown" symbol for the cap decor. The cross on the top symbolizes the four corners of the earth. The four arches that come up all sides and conjoin at the center cross represents all paths leading to one point, the earthly realm. The gold color reflects the wisdom of solar consciousness and is also an indication to rule with a heart of gold. The base of the crown is decorated with fleurs-de-lis symbols which represents purity and translates to "flower of the lily". Thus one is truly pure in mind, spirit and heart when they are in tune with nature. The crown is worn by high ranking spiritual officials and royals, those who are appointed to serve in leadership positions for the good of the people. One can only truly serve for the good of the people when one rules with heart. In spiritual law, one can only truly rule over oneself and that is done when one's heart and mind (as the crown is worn on the head) are in alignment. Esoteric Elements Rose Cross: The Heart Center Leo Constellation: Lion Heart Fine Fragrances meets Fine Art Our "Royal Crown" cap decor is crafted from gold painted metal. The unique selection by Incensum Fragrances incorporates esoteric elements that reflects hidden symbology depicted throughout history in plain view, often seen in spiritual and royal ceremonies. Royal Crown: Symbol of Rulership Royal Crown: An ornament worn on the crown of the head, where consciousness resides, signifying that the wearer has a divine right to rule. The crown is gold representing solar light consciousness that endows one with universal wisdom. This wisdom is what enables one to rule however true ruler-ship is actually leadership. The ruler must serve to lead people into the wisdom of the light and conscious evolution. Rose Cross: The cross represents the center of one's being which resides at the point of the heart chakra. The heart blossoms with divine love, it opens up as higher consciousness unfolds. To have a heart of gold means to have a kind and generous spirit, one that can only come from the heart. Logos: The name 'Sangcrucis' is derived from two latin words, one meaning 'blood' and the other meaning 'cross'. Blood represents a life giving force that generates from the heart and the cross represents the heart center of the body. Life flows out into the world in all directions (North, South, East and West) like a cross, from the heart. Arago Medallion: These medallions are found along the meridian line in Paris marking North and South. From these one can also discern East and West directions, thus they are like little cross markers indicating the four directions (the cross of matter). This Paris meridian is known as the fictitious "Rose Line", referring to a sacred blood line. Paris is also known as the city of love, It has Ley Lines running through it at the heart of the city, which are like the energy giving blood veins of the earth. Rose Gold Fruity Notes: Rose Grapefruit, Yuzu, Pink Grapefruit, Saffron Jasmine, Bulgarian Rose, Ylang Ylang, Turmeric Atlas Cedarwood, Cistus, Himalayan Cedarwood Scent Description: Sangcrucis represents higher consciousness coming into full bloom when it is aligned with purity of heart. This scent features Rose grapefruit which gives off a light and airy quality, the joyfulness of a rose, while Bulgarian rose captures its sharpness. Juicy notes fill the center and base giving it a sumptuou s touch evoking the zeal of the heart while being elegantly softened by a gold tone. Gold is attributed to spiritual purification, the rose to the heart and the heart to one’s soul. Sangcrucis captures the notion of having a “heart of gold”. Leo Constellation: The Leo constellation rises in the summer when the sun is at its strongest. The sun is the heart of our galaxy radiating its warmth a gr eat distance. The sun is a magnetic star. The sign of Leo governs the heart, our heart too has a strong magnetic field and a pure heart radiates like a mini sun shining its bright light. Logos: Blood Cross Arago Medallion: Meridian Markers . .

  • Store Locations | Incensumfragrances

    Home Store Locations Retail Locations Online New York Perfumarie www.perfumarie.com Perfumarie Discovery Studio

  • F.a.q. | Incensum Fragrances

    F.A.Q. DO YOU OFFER SAMPLES? Samples are available for purchase to allow you to experience the fragrance and discover if the perfume suits you. WHAT DOES PLANT-BASED FRAGRANCES MEAN? Unlike traditional perfumes that use synthetic & animal-derived ingredients and "natural" perfumery which also often includes animal-derived ingredients, our products are made only with ingredients that are derived completely from a plant source. The term "plant-based" is a more modern term attributed to that which is botanical. Thus our fragrance line is a botanical fragrance line as it is made with only plant-based materials. Our perfume products are 100% vegan and DO NOT contain any animal derived ingredients. Any perfume that has descriptions or names alluding to animal-derived material such as "leather" or "honey" are simply artistic expressions simulated with plant derived ingredients. WHAT KIND OF INGREDIENTS DO YOU USE? Our products are made with high quality & pure essential oils that are organic or wild-crafted whenever possible. ARE YOUR INGREDIENTS SUSTAINABLE? We do not use plant materials from endangered species. In lieu of sourcing ingredients that are ecologically unstable we may compose "accords" using non-endangered plant material to recreate the scent of these other species. They will be identified in the perfume notes as "accords". A note concerning the ecological status of Silver Fir. The species of Silver Fir that is on the endangered list is "Abies numidica " also known as Algerian Silver Fir that grows in Algeria. We DO NOT use this species of Fir in our perfume products. The species of Silver Fir found in our perfume is Abies alba which is not endangered. HOW ARE YOUR FRAGRANCE PRODUCTS MADE? All of our perfumes are thoughtfully formulated and then carefully crafted by hand . Our oils are kept refrigerated to extend their shelf life. Every full size bottle is mixed individually into the bottle drop by drop. Our mini bottles and sample vials are filled from micro-batches. HOW TO CARE FOR THE FRAGRANCE PRODUCT? If product becomes cloudy simply shake the bottle in a natural motion with the cap tightly sealed. Store the product with the cap on and tightly sealed in a cool temperature area away from direct sunlight. HOW SHOULD THESE FRAGRANCES BE APPLIED? As natural oils have the potential to stain we recommend that you do not apply them directly to clothing or other fabrics. Instead apply the fragrances directly to the skin. Please note that while not all essential oils are photo-sensitive, please use with caution when wearing essential oils on the skin under long durations of sun-exposure. WILL MY ORDER BE CHARGED SALES TAX? All products being shipped to a California address are subject to sales tax at the current tax rate. Purchases shipped to an address outside of California are not subject to sales tax. Sales tax is not included in the product prices and will be added during the checkout process where applicable. WHAT FORMS OF PAYMENT DO YOU ACCEPT? Accepted payment forms are all major credit cards or “Paypal” payments. Payment is due immediately upon completion of an order confirmation made through our online store. HOW LONG DOES IT TAKE TO PROCESS AN ORDER? Our fragrance products are made to order by hand. Please allow up to 2 weeks for order processing. This is the time allotted to make your product and put your order together prior to shipping. WHAT SHIPPING SERVICES DO YOU OFFER? Incensum Fragrances offers a flat-rate shipping cost currently at the rate of $7.95 on all orders, with the exception of samples which ship for free, within the United States. International shipment prices will vary based on destination location. Sample size purchases will be charged shipping costs for international shipments. All shipments will be shipped via United States Postal Service (USPS). All shipments will be accompanied by tracking information. All shipments $100 or over will include shipping insurance. The shipping transit time is factored by the delivery location and begins once the courier has taken possession of the shipment. Average ground transit times within the U.S. are 2-8 days and longer for international orders. Please refer to the respective tracking information for the transit/delivery time specific to your order. Please do not include the allotted 2-week order processing time in the calculated shipping transit time. Please check your orders promptly after they are delivered. If there are any issues or damages to your shipment please file a claim with USPS within 48 hours, as well as contacting us, Incensum Fragrances, at info@incensumfragrances.com for further resolutions to be made if necessary. All resolutions will be determined on a case by case basis. We are currently only shipping within the U.S. DO YOU ACCEPT RETURNS, EXCHANGES OR CANCELLATIONS? Due to the nature of products being sold, purchases cannot be returned or exchanged. Incensum Fragrances strongly recommends taking advantage of our sample offerings for any first-time purchases. Incensum Fragrances gladly accepts cancellations within 2 days of purchase. Please contact us to request an order cancellation. Please contact us if there are any problems with your product or order and a resolution will be determined on a case by case basis. Please contact us at info@incensumfragrances.com or through our contact page on this website. Samples Anchor Our Process Botanical Ingredients

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